Privacy Policy

1.Introduction

Ensign Global University is committed to protecting the privacy, confidentiality, and security of personal information collected through its official website and digital platforms.

This Privacy Policy explains how Ensign Global University collects, uses, stores, protects, shares, and manages personal information when you visit our website, complete an online form, request information, apply for admission, register for an event, communicate with us, or use any online service provided by the University.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

2.Who We Are

Ensign Global University is a higher education institution located in Ghana. For privacy-related questions, you may contact us through:

3.Information We Collect

We may collect personal information directly from you when you interact with our website or digital services. This may include:

• Full name
• Email address
• Phone number
• Postal address or country of residence
• Date of birth, where required for admissions or student services
• Academic background and qualifications
• Programme of interest
• Application or enrollment information
• Employment or recruitment information, where applicable
• Messages, enquiries, feedback, or requests submitted through online forms
• Event registration details
• Payment or billing-related information, where applicable
• Website usage data, browser type, IP address, device information, and cookies

We may also collect information when you communicate with us by email, telephone, online forms, social media, or other official University channels.

4.How We Use Your Information

Ensign Global University may use your personal information for the following purposes:

• To respond to enquiries and requests for information
• To process admissions applications and enrollment-related activities
• To provide academic, administrative, and student support services
• To communicate with prospective students, applicants, students, alumni, staff, partners, and visitors
• To manage events, conferences, training programmes, and campus activities
• To process registrations, payments, receipts, and related financial records
• To improve our website, services, communication, and user experience
• To send official University updates, newsletters, announcements, or relevant opportunities
• To verify identity and maintain the security of our systems
• To comply with legal, regulatory, accreditation, reporting, and institutional obligations
• To protect the rights, property, safety, and reputation of Ensign Global University and its community

We will only use your personal information for legitimate University purposes and in accordance with applicable data protection laws.

5.Legal Basis for Processing Personal Information

Where applicable, we process personal information based on one or more of the following lawful grounds:

• Your consent
• The need to respond to your request or provide a service
• The need to process an application, registration, or academic record
• Compliance with legal or regulatory obligations
• The legitimate interests of the University
• The protection of vital interests, safety, security, or institutional integrity
• Performance of a contract or pre-contractual process

6.Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, measure website performance, and enhance the user experience.

Cookies may help us understand pages visited, time spent on the website, browser type, device type, and general usage trends. You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.

7.Sharing of Personal Information

Ensign Global University does not sell personal information.

We may share personal information only when necessary and appropriate, including with:

• University departments and authorised staff
• Service providers who support website hosting, email delivery, admissions systems, payment processing, IT support, analytics, or communication services
• Academic, accreditation, regulatory, or government bodies, where required
• Partner institutions or organisations, where relevant to academic programmes, events, research, or approved collaborations
• Law enforcement, courts, regulators, or public authorities, where legally required
• Professional advisers, auditors, or insurers, where necessary

Where third-party service providers process information on our behalf, we expect them to protect personal information and use it only for the authorised purpose.

8.International Data Transfers

In some cases, personal information may be processed or stored outside Ghana, particularly where we use cloud-based services, email platforms, learning platforms, payment systems, or international academic partners.

Where such transfers occur, Ensign Global University will take reasonable steps to ensure that personal information is protected in accordance with applicable data protection requirements.

9.Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure hosting, authentication, encryption where appropriate, staff confidentiality obligations, system monitoring, and regular review of security practices.

However, no online platform can be guaranteed to be completely secure. Users are encouraged to protect their login credentials and avoid submitting sensitive information through unsecured channels.

10.Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal and regulatory obligations, support academic or administrative records, resolve disputes, enforce agreements, or maintain institutional records.

Retention periods may vary depending on the type of information, legal requirements, academic record obligations, and operational needs.

11.Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally permissible
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances
• Ask how your personal information is used or shared
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

12.Children and Minors

Our website is intended primarily for prospective students, students, staff, partners, alumni, parents, guardians, and members of the public seeking information about the University.

Where we collect personal information from minors, we will do so only where appropriate and with the required consent or lawful basis.

13.Links to External Websites

The Ensign Global University website may contain links to third-party websites, partner platforms, social media pages, payment gateways, application portals, or external resources.

We are not responsible for the privacy practices, content, security, or policies of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

14.Marketing and Communications

We may use your contact information to send you University-related updates, admissions information, event invitations, newsletters, announcements, and other relevant communications.

You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

Please note that we may still send important administrative, academic, transactional, or legal notices where necessary.

15.Research, Events, Photography, and Media

Ensign Global University may collect photographs, videos, event attendance information, testimonials, or research-related information during University events, academic activities, conferences, training programmes, or approved institutional projects.

Where required, consent will be obtained before using personal images, testimonials, or identifiable information for promotional, publication, research, or public communication purposes.

16.Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or institutional practices.

When updates are made, the revised policy will be posted on our website with an updated effective date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

17.Contact Us

For questions, concerns, corrections, or requests relating to this Privacy Policy or your personal information, please contact: