Student Portal · SIMS

Terms of Use

Ensign Global University Student Management & Information System  ·  Effective 11 October 2026

These Terms of Use govern your access to and use of the Ensign Global University Student Portal at smis.ensign.edu.gh. Please read them carefully. By signing in to or using the portal, you agree to be bound by them.

1. Acceptance of these terms

By accessing or using the portal, you confirm that you have read, understood and agree to these Terms of Use, together with the University’s student handbook, academic regulations, ICT policies and any other rules that apply to you as a member of the University community. If you do not agree, you must not use the portal.

These terms are in addition to, and do not replace, any other University policy. Where there is a conflict, the relevant University policy or regulation will prevail.

2. About the portal

The portal is Ensign Global University’s combined Student Management System and Student Information System (together, “SMIS” or “the portal”). It is the University’s official online platform for managing the student journey, and may include services such as:

• Admissions, matriculation and student profile management
• Course registration, enrolment and timetables
• Results, grades, academic progress and unofficial transcripts
• Fees, invoices, payment records and financial statements
• Accommodation, practicum (APE) and other student services
• Academic calendar, announcements and communication from the University
• Requests, applications and forms submitted to University offices

The features available to you depend on your role and status, and may change from time to time.

3. Who may use the portal

The portal is provided for use by applicants, current and former students, faculty and authorised staff of Ensign Global University, and by other persons the University has expressly authorised. Access is personal to you and is granted for legitimate academic and administrative purposes only.

4. Your account and security

• You are responsible for keeping your username, password and any verification codes confidential. Never share your login details with anyone, including friends, classmates or family members.
• You are responsible for all activity carried out under your account. University staff will never ask you for your password.
• Use a strong password, sign out when you have finished (especially on shared or public computers) and keep your devices secure and up to date.
• If you suspect that your account has been accessed without permission, change your password immediately and report it to itsupport@ensign.edu.gh.
• The University may require you to reset your password, verify your identity or use additional security measures at any time.

5. Acceptable use

You agree to use the portal lawfully, honestly and respectfully, and only for purposes connected with your studies, work or relationship with the University. You must follow any instructions, deadlines and procedures published on the portal or by University offices.

6. Prohibited conduct

You must not, and must not attempt to:

• Access, view, change or delete any account, record or data that does not belong to you or that you are not authorised to access;
• Impersonate another person, or use another person’s account or credentials;
• Falsify, alter or misrepresent any academic record, result, payment record, document or information;
• Upload or submit false, misleading, offensive, defamatory or unlawful content;
• Introduce viruses, malware or any harmful code, or interfere with the security, performance or operation of the portal;
• Probe, scan or test the portal for vulnerabilities, or bypass any security or access control, without written authorisation from the University;
• Use automated tools, scripts or bots to access, copy or extract information from the portal;
• Copy, sell, publish or share personal information about other students or staff obtained through the portal;
• Use the portal for commercial, political or any purpose unrelated to University business.

Misuse of the portal may amount to academic or general misconduct under University regulations, and may also be an offence under the laws of Ghana, including the Cybersecurity Act, 2020 (Act 1038) and the Electronic Transactions Act, 2008 (Act 772).

7. Accuracy of your information

You must ensure that the personal and academic information you provide through the portal is complete, accurate and up to date, and you must promptly update your details (such as your phone number, email address and emergency contact) when they change. The University may rely on the information you provide, and is not responsible for any consequence of inaccurate or outdated information you have supplied.

8. Academic records and official documents

• Results, grades and transcripts displayed on the portal are provided for your information. Unless stated otherwise, they are unofficial.
• Official transcripts, certificates and letters are issued only by the Office of the Registrar, in line with University procedures.
• If you believe any record shown on the portal is incorrect, you should raise it promptly with the relevant office through the procedures provided. Results remain subject to the University’s examination and approval processes and may be corrected if an error is found.

9. Fees and online payments

Fee balances, invoices and payment records on the portal are provided for convenience. Where online payments are offered, they may be processed by third-party payment providers or banks, whose own terms and charges apply. A payment is only complete once it has been received and confirmed by the University. Please keep your payment receipts and report any discrepancy to the Finance Office as soon as possible. Fees, deadlines and refund rules are governed by the University’s published fee policies.

10. Privacy and data protection

Ensign Global University collects and processes your personal data to provide academic, administrative, financial and student support services, to meet its legal and regulatory obligations, and for accreditation and reporting purposes. We handle personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

• Your data is accessible only to authorised University staff and service providers who need it to perform their duties, and is protected by appropriate security measures.
• We may share information with accrediting and regulatory bodies, sponsors, partner institutions or other parties where required by law, by your programme, or with your consent.
• You may ask to access the personal data we hold about you and to have inaccurate data corrected, subject to applicable law.
• Records are retained for as long as required for academic, legal and archival purposes; academic records may be retained permanently.

11. Monitoring and logging

To protect the security and integrity of the portal and its users, the University records system activity, including sign-ins, IP addresses, device information and changes to records. These logs may be reviewed, and may be used in investigations of suspected misuse or security incidents, in accordance with University policy and the law.

12. Intellectual property

The portal, its design, software, logos and content are owned by or licensed to Ensign Global University and are protected by intellectual property laws. You may view, download and print your own records for personal, non-commercial use. You must not copy, modify, distribute or reproduce any part of the portal for any other purpose without the University’s written permission.

13. Availability and maintenance

The University aims to keep the portal available and reliable, but does not guarantee uninterrupted or error-free access. The portal may be unavailable from time to time for scheduled maintenance, upgrades or reasons beyond our control. Where possible, planned downtime will be announced in advance. Please do not leave important tasks, such as registration or payments, until the last minute before a deadline.

14. Third-party services

The portal may connect to or link to services operated by third parties, such as payment providers, email and learning platforms. The University is not responsible for the content, availability or practices of those services, and your use of them is subject to their own terms and privacy policies.

15. Suspension and termination

The University may restrict, suspend or withdraw your access to all or part of the portal, without prior notice where necessary, if you breach these terms or University regulations, if your account appears to be compromised, if required for security or legal reasons, or when your relationship with the University ends. Certain services, such as viewing records or making payments, may remain available to former students at the University’s discretion.

16. Disclaimer and limitation of liability

The portal is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Ensign Global University is not liable for any loss or damage arising from your use of, or inability to use, the portal, including loss caused by interruptions, errors, unauthorised access resulting from your failure to keep your credentials secure, or the acts of third-party service providers. Nothing in these terms limits any liability that cannot be excluded under the laws of Ghana.

17. Changes to these terms

The University may update these Terms of Use from time to time. The updated version will be published on this page with a new effective date, and significant changes may also be announced on the portal. Your continued use of the portal after an update means that you accept the revised terms.

18. Governing law

These Terms of Use are governed by the laws of the Republic of Ghana. Any dispute arising from them that cannot be resolved through the University’s internal procedures shall be subject to the jurisdiction of the courts of Ghana.

19. Contact us

For technical help with the portal, sign-in problems, or to report a security concern, contact the IT Support team at itsupport@ensign.edu.gh. Questions about your academic records, fees or other services should be directed to the Office of the Registrar, the Finance Office or the relevant University office.

By signing in to the Ensign Global University Student Portal, you acknowledge that you have read and agree to these Terms of Use.